REALCO: MOVE INTO PROPERTY MANAGEMENT – A new customer-centric service production control and management model

Company: Realco Oy

Realco Oy is an experienced operator in the property management industry, offering its customers new ways of operating, efficient customer service and property management expertise. The Realco Group's property management service is based on technical expertise, continuous development of work and solutions developed on the basis of research knowledge and experience. Realco Oy acts as the parent company of the group of companies. In addition, the company's business idea involves the sale and rental of properties. The Realco Group's turnover in the last financial year was approximately 3.6 million euros and it employs approximately 40 people.

Idea

Key points in the new customer-centric service production control and management model are the definition of the issues to be monitored and the common rules of the network in property management work, the development of service processes in property management work, the creation and implementation of new management, working methods and instructions, the selection and implementation of technical and functional solutions and the utilization of technology to increase the transparency and usability of internal and external services.

Goals

Moving towards property management - a new customer-centric service production control and management model The goal of the management model development project is to respond to problems in the property management industry, such as the lack of effective production/service control, the large amount of unproductive work, and the lack of awareness of the content and practical implementation of the housing company and property management company's assignment.

Tekes' role

The project has received Tekes' funding for the development of work organizations through Tekes' Leader program.